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R e v u ed el ’ I n s t i t u td uM o n d ee td udéveloppement
the employment (maisons de l'emploi), the French Departmental Council,
the Regional Council and of other structures of professional integration (cf.
www.paris-emploi.org).
These ways aim to help citizens in their job search by developing contacts
between the different actors of employment. In other words, it is a question
of trying to increase the efficiency of the user’s requests.
New technologies bring about new services provided by local authorities.
The matter is now to wonder about their efficiency.
B) Improving the Efficiency of Public Services
The aim of public services efficiency is linked to the process of moderni-
zation implemented at the state level. Indeed, it can be noticed in several
countries like France or Canada that the reforms achieved concerning e-
government took over from other reforms. It concerns especially public
finances reforms or human resources rationalization that aim to improve
public services efficiency. The e-government is then a part of this wide pro-
cess. But in the other way, the digital administration reform also comes to
strengthen financial reforms and human resources management insofar as
it encourages new relations.
On the one hand, new technologies bring about a transformation of rela-
tions between local authorities themselves, or even between the services of
these administrations. They offer new possibilities of communication and
a bigger interactivity since it is notably possible to work together on a same
project from a platform that is accessible to the whole employees of the
local authority. In the same way, public employees can make observations
through the local authority intranet, for example as regards the service or-
ganization. The intranet also contributes to a free flow of communication
of good practices within the services of the local authority. Besides, the
telecommuting encourages rethinking the work of the public employees.
On the other hand, new technologies also lead to rethink relations between
administrations and public services users in order to improve efficiency.
For instance, e-services are henceforth available 24 hours a day and seven
days a week. In the same way, in some cases, users have an “electronic safe”
that allows them to stock their administrative documents. Then the admi-
nistration can directly consult these documents without the users have to
provide them several times. From this point of view, the efficiency is impro-
ved.
But the aim of a bigger efficiency of public services should not obscure
that this improvement is sometimes reserved to some local authorities or to
some users because of the digital gap. This question widens up the point to
know what can be done concerning public policies linked to digitalization
in order to favor a well balanced development of the national territory.
This point of view underlines the fact that the ICT development at the local
o
RIMD–n 4–2013
R e v u ed el ’ I n s t i t u td uM o n d ee td udéveloppement
the employment (maisons de l'emploi), the French Departmental Council,
the Regional Council and of other structures of professional integration (cf.
www.paris-emploi.org).
These ways aim to help citizens in their job search by developing contacts
between the different actors of employment. In other words, it is a question
of trying to increase the efficiency of the user’s requests.
New technologies bring about new services provided by local authorities.
The matter is now to wonder about their efficiency.
B) Improving the Efficiency of Public Services
The aim of public services efficiency is linked to the process of moderni-
zation implemented at the state level. Indeed, it can be noticed in several
countries like France or Canada that the reforms achieved concerning e-
government took over from other reforms. It concerns especially public
finances reforms or human resources rationalization that aim to improve
public services efficiency. The e-government is then a part of this wide pro-
cess. But in the other way, the digital administration reform also comes to
strengthen financial reforms and human resources management insofar as
it encourages new relations.
On the one hand, new technologies bring about a transformation of rela-
tions between local authorities themselves, or even between the services of
these administrations. They offer new possibilities of communication and
a bigger interactivity since it is notably possible to work together on a same
project from a platform that is accessible to the whole employees of the
local authority. In the same way, public employees can make observations
through the local authority intranet, for example as regards the service or-
ganization. The intranet also contributes to a free flow of communication
of good practices within the services of the local authority. Besides, the
telecommuting encourages rethinking the work of the public employees.
On the other hand, new technologies also lead to rethink relations between
administrations and public services users in order to improve efficiency.
For instance, e-services are henceforth available 24 hours a day and seven
days a week. In the same way, in some cases, users have an “electronic safe”
that allows them to stock their administrative documents. Then the admi-
nistration can directly consult these documents without the users have to
provide them several times. From this point of view, the efficiency is impro-
ved.
But the aim of a bigger efficiency of public services should not obscure
that this improvement is sometimes reserved to some local authorities or to
some users because of the digital gap. This question widens up the point to
know what can be done concerning public policies linked to digitalization
in order to favor a well balanced development of the national territory.
This point of view underlines the fact that the ICT development at the local
o
RIMD–n 4–2013
